Service Excellence is defined as the delivery of the best possible experience so that patients will recommend us to their family and friends. Throughout Baptist Health Systems, we strive to always deliver the best possible care and anything less is a failing grade for us. The Baptist Standards of Performance are expected behaviors that all staff agree to model and champion in our organization. These behaviors generate a culture of excellence, driven to provide the highest quality and best patient experience in the region. By modeling these behaviors, we ensure our patient receives our very best and they will defiantly recommend Baptist to their family and friends. These Standards of Performance represent our PATH to Service Excellence. Please engage yourself in your surroundings and be mindful of the following guidelines.
I understand the precious responsibility I have in helping people whose lives are interrupted with illness or injury. I recognize my attitude is a critical healing component to our patients and their loved ones dealing with pain, anxiety and fear.
I express myself in a clear, compassionate and effective manner.
I respond in a prompt and productive manner to the needs of patients, visitors and my fellow caregivers.
I promote a clean and safe environment by taking prompt action to maintain our high standards. I model proper personal hygiene and wash my hands appropriately.
Even though you are new to our campus, when you are interacting with others you represent Baptist. When you give your very best to those you serve, you can feel good about the work you do and the importance of your role in providing the best possible experience. That is what our patients, families and guests want as well – our very best.
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