Thursday, April 24, 2014
This week, the Clinical Lab at Baptist Medical Center has been celebrating National Medical Laboratory Professionals Week (“Lab Week”). And, the staff have something extra to celebrate. Each year, the Medical Laboratory Observer (MLO) journal hosts a Lab of the Year competition. Baptist’s Lab was awarded first runner-up in the competition, second only to the lab at Cedars Sinai Medical Center in Los Angeles, CA – an 886 bed facility with over 500 laboratory employees who perform more than 5 million tests per year. Click this link to review the article:
“As part of the nomination process, we were asked to describe our lab with regard to customer service, contributions to patient care, teamwork, productivity, efficiency, quality control, innovations, creativity and lab inspection scores,” said Baptist Director of Laboratory & Pathology Robert Barham, MBA, MT(ASCP). “Editors wanted to know what makes our lab special and outstanding and what is particularly successful about our lab, in terms of contributing to the success of our organization, meeting unaddressed needs and making a difference in people’s lives.”
Here are a few of the items Baptist highlighted and items that were recognized by MLO as making Baptist an outstanding Laboratory:
The Clinical Laboratory employs close to 175 individuals and performs 3.7 million tests annually. According to MLO editors, “Baptist Laboratory stands out for its commitment to service in the community, its outstanding professional development, and its advanced outreach performance.”
Much of Baptist Lab’s success comes from the core culture of striving to provide exceptional care. “Our staff follows the ‘Path to Service Excellence,’ and we have recognized numerous employees who’ve gone above and beyond to deliver exemplary customer service. Our department has established a Unit Practice Council following training in Relationship Based Care that works within the Laboratory and with other departments to improve processes,” added Baptist Laboratory Manager and School of Medical Technology Program Director Jennifer Knight, MHS, MLS (ASCP).
Baptist Lab has a robust outreach program with over 160 active accounts. Baptist’s outreach program is successful because of the technical expertise of the staff as well as the rapid responsiveness shown to their customers. The outreach department processes over 10,000 requisitions per month from various clinics and hospitals across the state.
The Laboratory believes in giving back to the community. Baptist provides laboratory testing services at no charge for three local non-profit organizations that provide limited medical services to the uninsured or underinsured. Staff members participate in several organization- and lab-wide activities, ranging from serving on Habitat for Humanity teams, reading to children and judging science fair projects at two inner-city schools or serving as judges for students participating in events with the Health Occupations Students of America (HOSA) organization.
Also, educational development is another area in which Baptist’s lab shines. All technical staff (Medical Technologists, Medical Laboratory Scientists and Medical Laboratory Technicians, Cytotechnologists and Histotechnologists) are nationally certified. Baptist has an accredited School of Medical Technology committed to training baccalaureate degreed individuals in the profession. Baptist’s MT school boasts a 100 percent national certification exam pass rate over the past 3 years.
“We’re proud of our achievement. We celebrate Lab Week this year with an extra pep in our step because of our recognition,” said Barham.
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