Baptist Wins National Top Performer Award

Contact: Robby Channell, 601-968-5135 rchannell@mbhs.org

Jackson, Miss. - December 5, 2006 - Press Ganey Associates announces Baptist has been named a 2006 Summit Award Winner. Press Ganey is a nationally recognized company that partners with health care facilities to measure the level of customer satisfaction and improve their quality of health care delivery. More than one-third of U.S. inpatient hospitals currently partner with Press Ganey.

The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations. The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. The Press Ganey Summit Award is the health care satisfaction industry’s most coveted symbol of achievement bestowed annually, and Baptist is just one of the nation's 14 inpatient organizations to receive this prestigious honor

Dr. Melvin F. Hall, President and Chief Executive Officer of Press Ganey noted, "We are proud partners of Baptist. The hospital continues to maintain a high level of patient satisfaction over the past three years. Their efforts benefit the entire state and lead to improved delivery of health care."

“As an organization that adopted a Total Quality Management philosophy, it is gratifying to see that our efforts have resulted in these types of Press Ganey scores,” said Baptist Director of Facility Operations Eddie James. “Baptist maintains a place in the top 1 percent of hospital patient satisfaction. This award shows the dedication to our employees and physicians.”

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